Frequently asked questions

+ What the differences are between the web and iOS/Android mobile versions?

The iOS and Android versions are native apps, they do not require any streaming and hence can be used anywhere any time. All the videos will be downloaded to your mobile devices.

The webapp is streaming data, since videos are small, they stream just about instantly as long as you are in wifi/data network zone. Since it streams, it uses no memory and is available on all of your devices, since it is browser based!

See comparison chart for detailed breakdown.

+ Can I use the web app version on my smartphone or tablet?

Yes, you can! As part of the PhysioU web app, which you can access on any device with a browser (saves on your memory usage since there are so many videos). Follow the step-by-step instructions to get PhysioU on your mobile device.

+ Do I have to pay more for updates?

Our team of experts has made a commitment to providing up to date evidence in an ever evolving clinical environment. Choosing this digital format allows for us to make changes instantaneously via updates which are free to our users. This makes us faster, more clinically relevant and more affordable for our users. Pay once, learn for a lifetime.

+ I have downloaded the apps but why can’t I hear sound?

Oops, your mute button could be on. Switch it off and try again. If you still can’t hear sound, submit your question below and our tech team will get back to you right away.

+ My videos do not show up?

There are couple ways to fix the problem.

  1. Make sure to update to the latest iOS or Android version
  2. Delete the apps off your mobile devices and reload them

If your videos are still not showing up, [submit your question below and our tech team will get back to you right away.

+ I can't seem to get any audio from my mobile device's built-in speakers while watching videos on PhysioU. Can you help?

There are a few things that could be causing this issue:

  1. If your device has a physical switch that you use to put it into silent mode (iPhones, for example) ensure that you do not have silent mode switched on.
  2. Most devices maintain at least two different volume settings, one for system volume (ringtones, alerts, etc.) and one for media playback (music, sound from video, etc.). Simply changing your volume setting while on the home screen, for example, will adjust your system volume. To change your media playback volume, try adjusting your volume while the video is playing.
  3. If you occasionally connect your device to bluetooth speakers or headphones, ensure that it is not streaming the audio to those.

If the problem persists, please contact us below to let us know and we'll work with you to get it figured out.

+ I am interested to purchase, but I have more questions about the products. Can I talk to someone?

Thank you for your interest in our products. Our team will be delighted to assist you. submit your question below and we will get right back to you.


Got more questions? Submit here